Terms & Conditions

1. Definitions and Parties

In these terms and conditions:
The “Company” shall mean Chalet Seven (Mr Mike Cooper Owner and proprietor) a corporation organised under the laws of Switzerland. ‘We’ shall mean the Company. The ‘Client’ shall mean the person who has paid the deposit as the Lead Booking Name and each person listed within the booking as their travelling companion. ’You’ shall mean the Client, ‘Exclusive Use Bookings’ shall mean bookings for exclusive use. ‘An Individual Booking’ shall mean a booking using individual rates. Chalet Seven’s owner and proprietor is Mr Mike Cooper. In these terms and conditions the masculine words shall include the feminine and neuter genders and vice-versa and the singular shall include the plural and vice-versa.

2. Bookings

A contract will only be constituted between the Company and the Client once a written request for confirmation of a booking has been received from the Client by the Company, and written confirmation of acceptance of a booking has been sent on behalf of the Company to the Lead Booking Name (following receipt of payment of the deposit as outlined in paragraphs 3 or 6 below (as appropriate). The lead Booking Name on paying the deposit warrants to the Company that he accepts these terms and conditions on behalf of himself and each of his travelling companions.


3. Payment and Confirmation

Bookings will be confirmed upon receipt of a 30% non-refundable accommodation deposit. The final payment of 70% plus any additional sums equal to any payments due to external transport or transfer operators is due no later that 42 days prior to the proposed date of arrival, and we will remind you of this nearer to the time. If the Client makes a reservation less than 42 days prior to the proposed date of arrival, such bookings will only be confirmed upon receipt of a 100% pre-payment, plus any additional sums due to any external transport or transfer operators, all of which shall be paid as far as possible in advance of the proposed date of arrival. The method by which you should pay for your booking will depend on where you are making your reservation, and your reservations office will provide full details when they send you your invoice.

4. Cancellation by the Client

Firstly, as with any travel, we strongly recommend that you purchase travel insurance which gives you full cancellation cover. Secondly, you must send us any and all cancellations clearly and in writing to avoid any errors. This can be done by letter, fax or email using the following contract details: Mr Mike Cooper, Immeuble Continental, CH-3963, Crans-Montana, Suisse; Telephone No. 0041795369427; Fax No: +41 (0) 27 486 83 05; [email protected]

We will then confirm the cancellation back to you in writing and provide you with a cancellation number. Thirdly, since we incur costs in cancelling your booking, if you cancel a booking you will be obliged to pay the applicable cancellation charges outlined below. Please note that if a payment is not received on time or in the correct amount we reserve the right to release your reservation, regardless of any payment(s) already received. We will use best efforts to contact you prior to taking this course of action and will remind you of payments due. Your 30% deposit is non-refundable regardless of when you cancel.

If cancellation is more than 120 days before departure, the deposit will be forfeited.
Within 120 days of departure the following rates of forfeit shall apply.
Less than 120 days 50% of total
Less than 105 days 80% of total
Less than 90 days 100% of total

If no written cancellation is received and the client does not travel, cancellations will be deemed to have been received on the day of departure. Chalet Seven reserves the right to resell any part of the cancelled holiday, and this shall in no way alter their right to levy cancellation charges.

There may also be cancellation fees levied by third parties/our affiliates such as flight or transfer operators; we will advise you of any such additional cancellation fees in due course once we have this information and, if requested, you will refund us in respect of such fees forthwith. If you cancel your booking within 21days of your arrival date no refund of any part of the total accommodation charge will be given. For the purposes of calculating the charges set out in this clause, we consider your arrival date to be day 0. Please note that the client is liable for any payments outstanding on the date cancellation is received.

5. Your responsibilities

As part of the contract you agree to guarantee payment of any chargeable services requested by any member of your group both before and during the holiday.

Please treat the property and all its fixtures with care and respect. Chalet Seven will be entitled to recover the cost of any damage caused by any member of your group. Behaviour deemed unacceptable will result in the termination of your holiday and you shall have no right to a refund of your holiday or any expenses incurred as a result of termination.

The client agrees to provide the staffing to fulfill their needs, plus requirements as part of renting privately Chalet Seven.

Chalet Seven will allow, where possible, the clients staff to prepare and make arrangements prior to arrival and also to deep clean.

The Client agrees to accept responsibility for the staff welfare, payments, H + S according to Swiss Law.

Chalet Seven reserves the right to take a damage deposit equivalent to 50% of your booking price payable with the balance payment. This deposit is fully refundable 30 days after your departure from the chalet, less any repair / replacement costs as a result of damage caused by anybody in your party.

6. Changes by the Client to date or nature of the booking

We will use best efforts to accommodate requests for amendments which are received up to 42 days prior to your proposed date of arrival at Chalet Seven, however this is at the sole discretion of the Management at Chalet Sevens Cheshire office.

If we receive your request within 42 days prior to arrival, we will also use best efforts to accommodate your amendment, however we reserve the right to charge a fee of up to 100% of your total accommodation cost and, as before, any such amendment is still at the sole discretions of the Management at Chalet Sevens Cheshire office.

Should the Client choose to leave Chalet Seven early for any reason other than in circumstances outlined in paragraph 11 below, no refund will be made to the Client nor will alternative dates be arranged.

7. Changes and Cancellation by the Company

The Company reserves the right to alter or cancel the whole or part of the booking. The company will advise the Client of any changes or cancellations as soon as reasonably possible. Different terms will then apply depending on whether the proposed changes are, in the opinion of the Company, minor or substantial.

If the proposed changes are, in the opinion of the Company, minor, the Company will make alternative, comparable arrangements at no cost to the Client, who shall accept such alternative arrangements. If the changes are, in the opinion of the Company, substantial, then the Company may offer alternative arrangements to the Client, but the Client shall not be obliged to accept such alternative arrangements.

If no such alternative arrangements are offered in these circumstances, or the Client does not accept any such offered alternative arrangements, then the Client may reject the booking within 14 days of notification to the Client of the relevant Change(s) and the Company will cancel the booking. If the Client rejects the booking in these circumstances, all monies which have been paid by the Client to us as at the date of cancellation we be repaid to the Client less the Company’s reasonable expenses in respect of the booking.

Under no circumstances will the Company be liable to the Client for any financial recompense in the event of a change (whether material or otherwise) which does not lead to a cancellation. Any liability of the Company which may arise in the event of cancellation shall be limited to a refund of monies as provided above.
The Company will not be liable for any cancellation which results from the Client`s default.

Without prejudice to the provisions set out above relating to cancellation, the Company reserves the right to cancel the service or the services it is contractually obligated to provide to the Client and require the Client to leave Chalet Seven immediately if the Company reasonably considers that the Client`s behaviour at Chalet Seven has caused (or is likely to cause) loss, damage or harm to Chalet Seven or any part of it or is (Or is likely to be) objectionable to other guests; in these circumstances the Company shall not be obligated to make any refund of monies to the Client. Further, the Client shall indemnify and hold harmless the Company (for itself and on behalf of its affiliates, agents and employees against any such loss, damage or harm).

8. Liability of the Company

a) We accept no liability for ensuring that the accommodation which you book with us is provided as described in this brochure, save where any part of your accommodation is not provided as described in this brochure due to the fault of our employees or agents and this has adversely affected your travel arrangements.

Subject to paragraph (b) below, our liability in all cases shall be limited to a maximum of three times the aggregate amount paid by you to us for your accommodation with us. b) Nothing in paragraph (a) above shall exclude or restrict our liability or responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents whilst acting within the scope of, or in the course of, their employment or engagement in the provision of you accommodation with us. c: For the avoidance of doubt the Company will not be liable for loss or injury suffered by the Client which was outside the control of the Company. We would suggest that you obtain suitable insurance to cover loss or injury. The Company shall not be obligated to make any payments in those circumstances other than as otherwise referred to in the terms and conditions above.

9. Force Majeure

We act on the advice given by the government of the Switzerland and the government of your home country. If flights are grounded because of ware or terrorism or you are advised by your government that it is unsafe to travel, we will do all we can to make it easy for you to postpone your holiday. Please contact one of our reservations offices if you are concerned about travel due to war, terrorism or similar events. We strongly advise you take appropriate full travel insurance which covers 100% of any cancellation for whatever reason.

10. Entire Agreement; Variation and Waiver; Severance

These terms and conditions constitute the entire understanding in relation to their subject matter and supersede any previous explicit or implied agreement or undertaking between the parties with respect thereto. No variation, waiver or release of these terms and conditions shall be effective unless it is in writing signed by or on behalf of each of the Client and the Company. If any part of these terms and C7 Copyright 4 conditions is void or unenforceable due to any applicable law, it shall be deemed to be deleted and the remaining provisions of these terms and conditions shall continue in full force and effect.

11. Governing Law

This contract shall be governed and construed according to English Law.

12. Data Protection

At Chalet Seven we take your data protection very seriously and we have all the measures in place to meet the General Data Protection Regulation (GDPR) from May 25th 2018. Please find more information about our Data Protection Measures outlined in the Privacy Policy.

13. Chalet Regulations

Smoking will be allowed on the balconies. For your own safety and comfort no shoes can be worn in the chalet so please remember to bring comfortable indoor footwear, slippers will also be provided.

On arrival at the chalet you will be asked for a credit card deposit. This will be charged on the card on arrival and then refunded on to the card when the Management are satisfied there are no outstanding debts. The amount is subject to Management discretion and dependant on the number of guests.

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